Support Policy
This page explains how Sellingit.org provides help for digital products purchased on this store. Support is provided by email so we can keep a clear record of your order and diagnosis steps.
How to contact us
Contact: Submit a request on our Support page using the support form.
Please include:
- Your order number or checkout transaction ID
- The product name you purchased
- Your WordPress and PHP versions (if known)
- What you expected to happen, what happened instead, and any error text
- Screenshots when they help explain the issue
What support covers
- Download / re-download help after a completed purchase
- Installation guidance for ZIP plugins on standard WordPress installs
- Clarifying what a product is designed to do based on the product page
- Reasonable troubleshooting for issues that reproduce on a default or lightly customized WordPress site
What support does not cover
- Custom development, redesigns, or building new features
- Debugging conflicts caused by heavily customized themes, nulled software, or abandoned plugins
- Hosting, DNS, email deliverability, or server administration for your host
- Guaranteeing compatibility with every third-party plugin combination
- Support for copies obtained outside Sellingit.org
Response times
We aim to reply within 1-2 business days. Complex issues may take longer if we need more details or a reproduction path. We do not offer phone or live chat support.
Before you email
- Confirm the order completed and check spam for download or receipt email
- Try installing the ZIP via Plugins → Add New → Upload Plugin
- Deactivate other recently added plugins and retest if something conflicts
- Read our guide: How to install a WordPress plugin from a ZIP
Related policies
Effective: August 24, 2026
